At Helping Hands Residential Assisted Living, your feedback on the quality of our supports and services is important to us as it helps us to improve. 

There are several ways you can provide feedback:

Complete the online form on the Contact us page
Call us on 02 8609 5878
Email us at info@helpinghandsral.com.au
Post your feedback to: Helping Hands, 54 Frederick St, Blacktown, NSW 2148

What happens when we receive your feedback?

We will acknowledge your feedback by either email or phone as soon as possible. We may contact you to gather additional information. We aim to complete a review of your feedback within 10 business days. If you are still unhappy with the outcome you can lodge a complaint to external agencies. 

Lodging a complaint

A complaint can be made to the NDIS Quality and Safeguards Commission by:

Telephone: 1800 035 544
Completing a complaints contact form
Visit the NDIS Commission website for more details.